Where is my Order?

Once the order is completed from your end, we understand you are eagerly awaiting for the delivery. But once the order is placed from your side, every order goes under several checks and processed accordingly.

You can check the status of your order by logging into your online account. Your status will show either: PENDING, PROCESSING, HOLD, COMPLETED or CLOSED.

Here is a breakdown of each one and what they mean:

• PENDING: This means that your order has been accepted and is due to be processed by our E-Commerce team. This is the best time to call us if you wish to cancel or remove any item(s) from the order.
• PROCESSING This means that your order has now been picked up by our E-commerce team who have sent your order to the appropriate department to be picked and packed, or it has been sent to one of our suppliers who will deliver your order direct. At this stage, you will receive email notification regarding your order.
• HOLD This means that there is an issue with your order and we are awaiting further information from you. This could be due to a payment issue, a stock issue or a delivery issue. We will contact you via email or phone to resolve the issue.
• OUT FOR DELIVERY This means that your order has been dispatched and is on its way to you. You will receive an email notification with a tracking number so you can track your order.
• COMPLETED This means thatyour order should have been delivered successfully to you. Your order will remain in our online archives for the next 6 years.
• CLOSED This means that your order has been fully refunded. You order will also remain in our online archives, but no further action will take place regarding your order.